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 Elliott Sound Products Privacy and Ethics Statement 

The Internet by its very nature is distributed and unregulated.  While this is undeniably its greatest asset, it also eliminates many of the tangible cues to a merchant's credibility, which are normally quite obvious in the real world.  In the hope of replacing these lost "consumer comfort factors", and preferably without the need for government intervention, Elliott Sound Products (ESP) voluntarily commits to follow a Universal Standard of Ethics when transacting business on the Internet.

As a reputable member of the global Internet commerce community, ESP hereby agrees to ...

Ethics
Credit Cards *
*  ESP reserves the right to correct errors in orders, where the total cost has been incorrectly calculated by the purchaser, the incorrect price list was used, or other errors as may occur from time to time. You will always be advised of any changes and the reasons for those changes.
Complaints
Advertising
Disclosure
Adherence to Laws & Regulations
Your Privacy
This is one thing that terrifies many potential Internet purchasers, since they are never sure what the merchant will do with their personal information.  We know that you are concerned about your privacy and so is ESP.  If you provide information about yourself or your business, such as name, postal or e-mail address or other data, this information will be added to our internal data records.  Any information received from you (either by mail, fax or in any electronic format) is used internally by ESP alone, and is not shared with anyone *.

* The only exception is to provide details as requested by an appropriate financial institution, the Australian Taxation Office, law enforcement agencies or other statutory bodies that have a legal right to such details, where fraud, deception or other financial malfeasance is suspected or alleged. ESP will cooperate with all such requests where there is reasonable evidence that the appropriate agencies are lawfully entitled to the information.

Privacy

On the subject of privacy - because ESP is operated from my home address, I do not advertise or publish the street address or telephone number of the business.  This is sometimes seen as evidence of a business that has something to hide - this is not my intention - I am entitled to some privacy as well, and that is the sole reason for this omission.  If you have a reason for needing this information, all you have to do is ask. No request for this information has ever been refused.

ESP has been trading on-line since 1999, and I have not had one unresolved complaint from a customer, supplier or other website, nor from my credit card handling facility, PayPal or Paymate.  I am determined to keep my reputation - honesty and integrity are the only tools at my disposal to achieve this.


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Page created and Copyright © 02 Feb 2002./ 06 Oct 10 - Page reformat